- Express Post, must arrive by 5pm on hire start date, single postage fee covers a prepaid return satchel (consistent with ATD's combined postage field).
- If it does not arrive due to an Australia Post delay and TDHS shipped within Australia Post's stated timeframe, the customer gets a credit for the hire fee less postage paid, not a refund and not full credit.
- Must notify in writing to hello@tdhs.com.au within 24 hours of receiving the item, and return it within that same 24 hour window.
- $30 handling fee deducted from the hire fee, postage is not refunded on top of that.
- Exchanges follow the same structure, hire fee credit excluding postage, less the $30 handling fee.
- Credit notes valid 6 months, matching ATD's standard.
- If delayed by Australia Post but TDHS posted the next business day, no refund at all.
- If the customer returns it the same day it arrives, credit for hire fee less $30 handling fee and less postage.
- Minor wear or tear that doesn't make the item unusable.
- Retained fragrance/perfume odour after dry cleaning.
- Minor stains or pulls.
- 10+ days before start date: full hire fee as a credit note (no refunds ever given on cancellations).
- Less than 10 days before start date: 80% hire fee credit note, TDHS keeps 20%.
- AfterPay: full hire fee forfeited on cancellation, customer still owes the 4 fortnightly instalments.
About Valentino
Valentino is highly regarded as one of the leading fashion houses in the world. With a brand that encompasses ready-to-wear, shoes, fragrance, handbags, eyewear and more, the design aesthetic remains striking, sophisticated and classically modern. Founded in 1960 by Valentino Garavani and Giancarlo Giametti, Maison Valentino continues to make an impact on the fashion scene to this day. Since 2016, Pierpaolo Piccioli has helmed creative control of the fashion house and successfully continued the tradition of Italian design. Valentino has been worn recently by international superstars such as Beyonce, Lady Gaga, and Zendaya - who became the face of Valentino in 2020.
Shop all ValentinoJust For You
How It Works
Book
Search, browse, filter & compare till you've found your perfect dress, then book instantly on our website.
Wear
Your package arrives 1 or 2 days before your event, fulfilled by one of our professional rental company partners. Wear it, love it!
Return
Pop the dress into the provided postage-paid satchel and drop it into an Australia Post box or office. No need to worry about cleaning, we've got you covered!
