- Express Post, must arrive by 5pm on hire start date, single postage fee covers a prepaid return satchel (consistent with ATD's combined postage field).
- If it does not arrive due to an Australia Post delay and TDHS shipped within Australia Post's stated timeframe, the customer gets a credit for the hire fee less postage paid, not a refund and not full credit.
- Must notify in writing to hello@tdhs.com.au within 24 hours of receiving the item, and return it within that same 24 hour window.
- $30 handling fee deducted from the hire fee, postage is not refunded on top of that.
- Exchanges follow the same structure, hire fee credit excluding postage, less the $30 handling fee.
- Credit notes valid 6 months, matching ATD's standard.
- If delayed by Australia Post but TDHS posted the next business day, no refund at all.
- If the customer returns it the same day it arrives, credit for hire fee less $30 handling fee and less postage.
- Minor wear or tear that doesn't make the item unusable.
- Retained fragrance/perfume odour after dry cleaning.
- Minor stains or pulls.
- 10+ days before start date: full hire fee as a credit note (no refunds ever given on cancellations).
- Less than 10 days before start date: 80% hire fee credit note, TDHS keeps 20%.
- AfterPay: full hire fee forfeited on cancellation, customer still owes the 4 fortnightly instalments.
About Camilla
Launched in Sydney in 2003, Camilla is a label renowned for its bohemian, beachside glamour. Inspired by the extravagant attire she was creating for the stage as a costume designer, Camilla Franks debuted her first collection of versatile kaftans to rave reviews and the label has since gone on to become one of the world's most revered and innovative resort wear labels. Fusing exotic prints with Swarovski crystal embellishments, Camilla's sumptuous silk capes, pants and kaftans are endlessly adaptable investment pieces that deserve pride of place in every woman's wardrobe.
Shop all CamillaJust For You
How It Works
Book
Search, browse, filter & compare till you've found your perfect dress, then book instantly on our website.
Wear
Your package arrives 1 or 2 days before your event, fulfilled by one of our professional rental company partners. Wear it, love it!
Return
Pop the dress into the provided postage-paid satchel and drop it into an Australia Post box or office. No need to worry about cleaning, we've got you covered!
